F.A.Q.

WELCOME TO OUR F.A.Q.

If you can’t find what you’re looking for, please write us at hola@letimbre.eu

The Subscription

Subscribers are like micro-patrons. The subscription system encourages independent creation and allows us to produce exclusive works of great international names at an affordable price. As a subscriber you will receive exclusive graphic works that will not be sold anywhere else.

Subscription Le Collector – An exclusive illustration piece in high quality printing + a card containing special information about the work and the artist. In special occasions you may receive more than one piece – let us surprise you!

Subscription Le Little Collector – An interactive piece for children aged 3 to 9 + a card containing special information about the work and the artist.

Nope 🙁 Pieces are exclusive and produced in limited numbers for registered subscribers only. That’s how we guarantee the members’ privilege in receiving a unique piece that’s created exclusively for them.

Le Timbre editions can be a huge tool to help you reinforce trust bonds within your company, with team members or even clients. For that, we prepare special branded editions, customized to your company’s needs.

A monthly art delivery is the perfect way to express your company’s values, and a great way to remind your clients and employees how much they are appreciated.

Yes, it will. But you have total control over your subscription and can opt not to renew at any time logging in to My Account. If you cancel, your subscription will stop at the end of the current billing cycle. You can also update the shipping address at any time.

Shipment

Editions are sent at the beginning of each month. Shipping takes up to 7 days, so our beautiful envelope Barcelona-stamped will likely arrive at your door by the end of the second week of each month.

We ship worldwide. Free delivery for Europe. Deliveries to the rest of the world have an extra cost of 8€/month.

Check your personal account zone to see if the new edition is already on its way. If you have any questions related to your prints, please drop us a line at sales@letimbre.eu

The artwork

We work with Barcelona’s best suppliers of high quality prints. Technical specifications and type of paper are chosen by the artist, in order to achieve the best final result for each piece individually.

Our collection is guided by originality, besides technical and conceptual quality. Le Timbre’s collaborators are international talents with consolidated careers. You will always have in hand an exclusive piece with high quality printing.

In case a particular edition doesn’t really catch your eyes. it can surely rejoice that friend who has just moved to a new apartment or maybe a coworker who deserves a treat. It is an original gift that can’t be bought anywhere else.

Returns & refund

Unfortunately, we do not accept returns or exchange. Le Timbre’s whole purpose is based on the will to discover and appreciate new artists. Part of the charm is that we’ll send you a surprise piece, something you probably wouldn’t find on your own. That’s why we strongly recommend you give a chance to all editions even if at first they don’t seem to be your perfect match – you might get to love it in no time or learn about a different technique that’s new to you.

Above all things, know that your feedback is immensely valuable to us. We are here to hear all your suggestions.

Our envelopes are strong enough to protect the prints on the long and winding road until your door. We know that even so there’s the chance s**t may happen on the way. Just send us a picture of the print to sales@letimbre.eu, and we’ll make sure to send another one right away. At no extra costs of course 🙂

Payment

Totally! We work with high-security gateways and all payments are processed through Stripe. We do not see or store your credit card information at any time.

Yes, but you can cancel at any time. You have full control of your subscription in your “Account” panel. If you cancel it before the end of the contracted period you will continue to receive your prints until the end of the subscription, which will not be renewed once you receive the last shipment.

Life